Improve your Bot Metrics: I'm sorry I Didn't Undestand What You Said.

www.getbotmetrics.com
I’m Sorry But I Didn’t
Understand What You Said
Sandeep Chivukula
@_sandeep

Botmetrics 
Delight your customers with chat and voice UX
• Rich analytics out-of-the-box
• Custom Interactions w/o code
• Conversion and Link Tracking
• Touches and Time to Resolution
• Custom Event based Segments
• Conversational Path Analysis
• Intelligent Aggregation
• Broadcast Campaigns
• Drip Marketing and Follow up Surveys
• Sentiment Tracking
• Local Timezone Delivery
Measure Every Word Get to Know Your Users in Depth
Delight & Engage Your Customers
Support for all major channels + custom Best in Class Developer Experience
go nodejshttpsruby
MS  
botframework
Google 
Home
Facebook 
Messenger
Kik 
Messenger
Slack
Custom 
Channel 
(Mobile/Web)
SMS

Chatbots
Automated 
Conversation 
Agent

Not all Bots Capitalizing
on Momentum
%Users
0%
7.5%
15%
22.5%
30%
Total Number of User Interactions
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21

Jobs-to-Be-Done Theory
When we buy a product, we essentially
“hire” it to help us do a job.
If it does the job well, the next time we’re
confronted with the same job, we tend to
hire that product again.
Clayton Christensen
Harvard Business School 
Disruptive Innovation Expert

How do we get 
Bots “re-hired”?

Use Case 
Context
Expectations
Love

Context
Love
Use Case 
Expectations

“Personalization
+ Permissions”
Dan Reich
CEO Troops.ai

Dominos:
Easy Order 
History

Botmetrics: 
Timezone  
Aware

Make Tech
Work FOR  
Humans.

Opt-in+ 
Relevant:  
Delight
Else:  
Spam
Slack’s Notiﬁcation Decision Tree

charming 
> cute

Functional 
+
Emotional
+
Social

“Enhance or replace existing
interaction. Make it easier not
just novel.”
Paolo Perazzo
CEO Kyber

Our Rockstars are different
(Troops)

NLP is hard
(for humans too)

Build 
Scalpel;
Be
Upfront
Graphic via Des Traynor
Co-Founder, Intercom

Thoughts for 2017
More (not less) Conversational UI
Smart (context aware) Automation in Enterprise
Predictive (Push) Bots

Thank you
Email: hello@getbotmetrics.com 
Twitter:@getbotmetrics 
Best Bot Newsletter: www.botweekly.com
Want to improve you Bot metrics?

Improve your Bot Metrics: I'm sorry I Didn't Undestand What You Said.

Improve your Bot Metrics: I'm sorry I Didn't Undestand What You Said.

More Related Content

Viewers also liked

Similar to Improve your Bot Metrics: I'm sorry I Didn't Undestand What You Said.

Recently uploaded

Improve your Bot Metrics: I'm sorry I Didn't Undestand What You Said.